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Lpearls.com is an online wholesale pearl jewelry store mainly offering pearl jewelry such as pearl beads, pearl strands, pearl necklaces, pearl bracelets, pearl rings, pearl earrings, pearl pendants, and sterling silver jewelry from the wholesale pearl jewelry center. Besides wholesale pearl jewelry, you can also find shell jewelry, shell pearl jewelry, coral & turquoise jewelry and gemstone jewelry in our pearl jewelry wholesale store. If you can't find the style you want, please feel free to contact us. We'll do our best to service you.
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pearl jewelry, pearl jewelry wholesale - pearl necklace, pearl earrings, pearl bracelet Top >> Catalog >> FAQs >> After-sale Service & Policy | pearl jewelry, pearl jewelry wholesale - pearl necklace, pearl earrings, pearl bracelet
  1. What Should I Do If the Goods I Received Have Problem?
  2. If My Package Was With The Gap When The Carrier Sending To Me, What Should I Do?
  3. What Is Your Return Policy?
  4. Can I trust your company?
  5. Can I cancel the order after paying ?

  1. What Should I Do If the Goods I Received Have Problem?
    Generally each order need to be processed with many steps by several departments until arrive at you, such as orders-processing department, finance department, assign department, purchasing department, inspecting department, logistics department etc. We are trying our best to control all of the departments to make a good job to make sure our customers can receive the goods with satisfaction.
    But sometimes mistake might happen due to some staff's careless or transport problem, we will try our effort to improve our management and service.
    If you receive the goods that has problem, please contact us about the detail problem of the goods.

    Important Notice:
    Once you receive the packages, please check with the below points for attention:

    1. Package Checking Please confirm if the quantity of arrival packages is the same as the shipment bill write and the integrality of the packages, don't sign for if there is any problem;
    2. Goods Checking Please check the goods once you receive them, referring to packing list in each carton;
    3. Valid time for Complaint Please make sure to submit your complaint within 7 days after you receive the goods, if exceed 7 days we are unable to deal with the problem for you.

    When you submit the complaint, in order to save time for a quick solution, please advise us what the detail problem is and advise us the detail quantity, also clear pictures of all the imperfect items once time. Sorry for the inconvenience of you collecting these necessary information:

    1. Damage, Quality, Color Problem
    If the items you received have Damage, Quality or Color problem, please send us close-up pictures to show the detail of all faulty goods and advise us the detail quantity.

    2. Size problem
    If the goods you received is in wrong size, please send us pictures of the items together with calipers or ruler to show the size you received.

    3. Missing
    If you doubt any item missing, please double check if the item was ignored in some corner; if any item is short, please check the weight and inform us.
    Please also check if the package was damaged or have been unpacked, if so, send us a photo of the package at the first time for our checking.

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  2. If My Package Was With The Gap When The Carrier Sending To Me, What Should I Do?
    If it real has any man-made damage on your package when you receiving it, you'd better not to sigh so quick. Just try to open the package to check whether all items are in this package in the presence of the carrier. If any help, you can take the picture of outside damaged package and e-mail us, we will help you to contact the shipment company and take more attention in future.

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  3. What Is Your Return Policy?
    1. If you don't like the products when receiving the package and want to return back. Kindly contact us first (also must within one week when receiving the package) to get our exact address before returning back . But you need to charge a 15% restocking fee to us, also the returning shipping fee from your side.
    Note: This returning term does not apply to custom jewelry , modified jewelry as customer requested and clearance sale products.

    2. If the jewelry items you received is a factory-defective item, you may ask a return it for a full refund, credit or exchange. All other returns.
    Note: you must obtain the RA# within 30 days of merchandise receipt in order to make any returns. Each package must have the RA# clearly printed on the outside of the box or shipping label.
    Unless defective, we cannot accept returns on pierced pearl earrings as there are serious sanitary issues and disease transmission concerns associated with returned jewelry.
    Shipping charges should be prepaid unless arranged otherwise in advance. Shipping charges can only be refunded in the case of a manufacturing defect or erroneously shipped jewelry supply product. All sales are final after 7 days.

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  4. Can I trust your company?
    If you have any doubts about importing from China, you're right to be cautious. Here's some key information about Lpearls.com to give you more confidence in starting out with your new China Wholesale and retail supplier: Lpearls.com is a wholesaler, based in the city of Guangzhou in Mainland China. Goods are shipped to worldwide by air freight and couriers such as DHL and UPS.

    What makes Lpearls.com different from other Chinese suppliers?
    Unlike most Chinese export companies. There is no minimum order restriction. You can buy products in any order quantity ( even 1 piece samples ) from a wide selection of the latest released products. So you can test products and find out about the details of importing from Lpearls.com before you're committed to any large orders; You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information.

    Drop shippers can send single items directly from Lpearls.com to their customers. All the products you buy from Lpearl.com are covered by guarantee, and are carefully inspected for quality before packing which is one additional level of QA over and above what is done in the factory; You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing. Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.

    Why you can trust Lpearls.com:
    When you pay for orders on Lpearls.com you do not need to share any of your confidential financial details with Lpearls.com and you're protected by Paypal's money back guarantees;

    Lpearls.com is an officially registered company in Hong Kong; The wholesale jewelry website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite. Contacting Lpearls.com: view FAQs and submit help tickets (we aim to answer all tickets within 1 business days) - By phone: +86 20 3867 7053, you can call us anytime from Monday to Saturday, on Sunday - you can also email info@lpearls.com directly.

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  5. Can I cancel the order after paying ?
    Yes , you can contact us to cancel your order within 24 hours after payment, and can get the full refund .
    But we don't accept the cancellation of order after 24hours or when the order have started to process under your requirement .

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wholesale pearl jewelry Lpearls.com, the best source of export high quality of freshwater pearl jewelry, cultured pearl jewelry, coral jewelry, turquoise jewelry, shell jewelry and sterling silver jewelry base, also supply pearl necklace, earrings, bracelet, ring and pendant in our wholesale pearl jewelry store
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